Water, our mission.
Your future, our commitment.
We ensure the production and distribution of drinking water and sanitation throughout Djibouti. Access your services online.
ONEAD in figures
National infrastructure serving every Djiboutian citizen.
Serving water in the Republic of Djibouti
The National Office for Water and Sanitation of Djibouti is a Public Establishment of an Industrial and Commercial nature (EPIC), created by Law No. 145/AN/06 in 2006, from the merger of ONED and ONAS.
Our mission: to produce and distribute drinking water and provide sanitation for all citizens, across the entire national territory.
Our services
Modern, accessible services for all Djiboutians.
Drinking water
Production, treatment and distribution of drinking water compliant with WHO standards across all regions.
Sanitation
Collection, treatment and disposal of wastewater to protect public health and the environment.
New connections
Request a connection to the drinking-water network online, simply and quickly.
Water quality
Regular bacteriological and physico-chemical testing. Compliance with international standards.
Digital payment
Pay your bills online via D-Money or bank card. Simple, secure and instant.
Support & Assistance
Customer service available by phone, online or at our agencies across the country.
ONEAD 2035 Strategic Plan
A transformation programme supported by AFD and the European Union to make ONEAD a benchmark public utility.
Partners & Funders
ONEAD's projects are delivered with the support of leading international partners.
AFD
Funder
French Development Agency
Union Européenne
Funder
Funding for the PERRAD and PEPER projects
Veolia / Seureca
Technical partner
Operations Assistant (AEX contract)
OiEau
Technical partner
International Office for Water — training
Espelia / Artelia
Audit
Trusted third party and auditor of the AEX contract
Insuco
Social
Social and environmental support
Stéréau
Technical partner
Douda treatment plant
Eiffage
Construction
Doraleh desalination plant
UNICEF
Partner
Access to drinking water
FADES
Funder
Arab Fund for Economic and Social Development
Good habits
Adopt water-saving habits to preserve this precious resource and reduce your bill.
Turn off the tap
Savings: 12 L/minDon't leave the water running while brushing your teeth or lathering up. Savings: up to 12 litres per minute.
Make it easier for ONEAD agents to access the meter
Savings: 100 LA ONEAD agent is identified by a uniform, a vest, and a badge, as shown in the photo. The meter must be accessible at all times to facilitate any necessary ONEAD service calls.
I detect and repair water leaks as quickly as possible
Savings: 43 m³/yearIt’s important to check the condition of your faucets regularly to prevent leaks and unnecessary water waste. It’s actually quite easy to detect a leak using your water meter. Simply turn off all faucets without closing the shut-off valve and see if the meter’s dial is still moving. If so, immediately check for leaks or contact our services. A dripping faucet wastes up to 120 liters per day, or 43 m³ per year.
Water wisely
Savings: 50%Water in the evening or early morning to limit evaporation. Use a drip irrigation system.
Maintain the quality of stored water
Savings: 10 LProtect it from dust and odors. Water keeps better when stored away from air and light in suitable containers. Clean the jug regularly to prevent the buildup of residues such as algae and limescale.
Areas covered
ONEAD covers the entire national territory through its regional agencies.
Republic of Djibouti
7 areas covered • 48 000 active subscribers
News & Alerts
Stay informed about the latest news from ONEAD.
Phase 2 Inauguration — Douda Wastewater Treatment Plant
Phase 2 of the Douda wastewater treatment plant has been inaugurated, doubling capacity to 80,000 population equivalent. Treated water is reused to irrigate 400 hectares.
PERRAD Works Launched — Districts 5, 6 and 7
20 km of new sanitation pipes to connect 30,000 residents to the collective network in the Boulaos districts.
PROSPERO Programme — A Fresh Impetus for ONEAD
The PROSPERO programme, funded by AFD and the European Union, supports ONEAD's transformation through the operations-assistance contract (Veolia/Seureca), institutional strengthening (Espelia) and seven performance indicators.
Balbala Treatment Plant — Now in Service
The new Balbala plant is now operational, serving the Hodan 1 & 2 districts and the Luxembourg and Cheikh Osman developments.
Operations-Assistance Contract — ONEAD's Transformation
Launch of the five-year support programme by Seureca/Veolia to modernise ONEAD. Aim: improve overall performance and digitalise the service.
Director-General Mohamed Fouad Abdo — Commander of the Order of 27 June
ONEAD's Director-General, Mr Mohamed Fouad Abdo, has been elevated to the rank of Commander of the National Order of 27 June in recognition of his commitment.
Contact us
Our teams and agencies are at your service across the entire national territory.
Head office
Boulevard de la République, PO Box 1914 — Djibouti